Refund Policy

 

Your satisfaction with Gone Grey is the most important! If you are not satisfied with your products within 30 days of receipt date, you can request a return. To start a return, you can contact us at support@gonegrey.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We're sorry, but shipping fees are not refundable. Gone Grey is not liable for Products that are damaged or lost in transit to us.

You can always contact us for any return question at support@gonegrey.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Auto Shipment and Billing

Gone Grey sells Products on a subscription basis. This means that when you purchase our Products, you are agreeing to enroll in a continuity program whereby we will ship you Products and bill you on a regular basis, until you cancel. The continuity program requires a minimum two delivery commitment. Gone Grey charges you for the Products using the billing information you provide (your “Account”) at the time of enrollment. By enrolling in our program, you authorize Gone Grey to charge your Account the product price then in effect. Gone Grey reserves the right to correct any errors in your Account, including updating your Account information from available third-party sources. If the amount to be charged to your Account varies from the current price indicated in your initial order, we shall provide notice of the amount to be charged and the date of the charge at least 10 days before the scheduled date of the transaction.

 

Cancellation of Subscription

You may change or cancel your enrollment in our subscription program anytime by logging in to your portal or, emailing Customer Service at support@gonegrey.com. If you do not cancel, we are authorized to charge your Account on the recurring basis that you originally agreed to. Gone Grey may submit those charges for payment, and you will be responsible for such charges.